Privacy Policy

 

Last updated: 26.03.2026

Embody Acupuncture is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

1. What Information We Collect

We may collect the following types of personal information:

  • Name, phone number, and email address

  • Date of birth

  • Health and medical information relevant to your treatment

  • Appointment and treatment history

  • Payment details (processed securely via third-party providers)

2. Why We Collect Your Information

We collect your information to:

  • Provide safe and effective treatment

  • Manage bookings and appointments

  • Communicate with you about your care

  • Meet legal and regulatory obligations

3. How Your Information Is Stored

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

Your information may be stored:

  • Electronically (secure practice management systems)

  • In secure physical records (if applicable)

Health records are retained in accordance with Australian legal requirements.

4. Disclosure of Information

We will not share your personal information without your consent, except where required or permitted by law, including:

  • When there is a serious threat to health or safety

  • Where required by legal or regulatory authorities

5. Access & Correction

You have the right to:

  • Request access to your personal information

  • Request corrections if your information is inaccurate or incomplete

Requests can be made in writing using the contact details below.

6. Website & Cookies

Our website may collect limited non-identifiable data through cookies or analytics tools to improve user experience.

This may include:

  • Pages visited

  • Time spent on site

  • General location data

You can disable cookies through your browser settings.

7. Third-Party Services

We may use third-party systems (e.g. booking platforms, payment providers) to operate our business.

These providers are required to handle your information securely and in accordance with privacy laws.

8. Complaints

If you believe your privacy has been breached, you may contact us directly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

10. Contact

hello@embodyacu.com
0431 900 568