Privacy Policy

 

Last updated: 26 March 2026

Embody Acupuncture is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Information We Collect

We may collect personal information necessary to provide our services, including:

  • Name, phone number, and email address

  • Date of birth

  • Health information relevant to your care

  • Session and treatment history

  • Payment details (processed securely via third-party providers)

2. Why We Collect Your Information

Your information is collected to:

  • Provide safe and appropriate care

  • Manage bookings and sessions

  • Communicate with you regarding your appointments

  • Meet legal and regulatory obligations

3. How Your Information Is Stored

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

Your information may be stored:

  • Electronically (via secure practice management systems)

  • In secure physical records (where applicable)

Health records are retained in accordance with Australian legal and regulatory requirements.

4. Disclosure of Information

Your personal information will not be disclosed without your consent, except where required or permitted by law.

This may include circumstances such as:

  • Where there is a serious threat to health or safety

  • Where disclosure is required by law or regulatory authorities

5. Access & Correction

You may request access to, or correction of, your personal information at any time.

Requests can be made in writing using the contact details below. We will respond within a reasonable timeframe.

6. Website & Cookies

Our website may collect limited non-identifiable information through cookies or analytics tools to improve user experience.

This may include:

  • Pages visited

  • Time spent on the site

  • General location data

You can disable cookies through your browser settings if preferred.

7. Third-Party Services

We may use third-party providers (such as booking platforms or payment processors) to operate our business.

These providers are required to handle your information securely and in accordance with applicable privacy laws.

8. Complaints

If you believe your privacy has been breached, you are welcome to contact us.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

This Privacy Policy may be updated from time to time.

The most current version will always be available on our website.

10. Contact

For any privacy-related enquiries:

hello@embodyacu.com
0431 900 568